Rocky Gorge Animal Hospital, Resort, & Spa Client Satisfaction Survey

Your opinion matters to us! Help us provide you with even better service. Please take a few moments to fill out this client satisfaction survey.

This survey is confidential, unless you choose to enter your name at the end.

• Telephone Customer Service

• During your most recent interaction with Rocky Gorge
  Animal Hospital, Resort, & Spa how satisfied were you with:

• The greeting you received when you called (i.e. were you greeted warmly and professionally?)

  Extremely Satisfied Satisfied More than Satisfied Dissatisfied Very Dissatisfied Not Applicable

• The amount of time you were put "on hold" during telephone call(s) if applicable?

  Extremely Satisfied Satisfied More than Satisfied Dissatisfied Very Dissatisfied Not Applicable

• The courteousness of the team member that helped you on the telephone?

  Extremely Satisfied Satisfied More than Satisfied Dissatisfied Very Dissatisfied Not Applicable

• The knowledge of the team member that helped you on the telephone?

  Extremely Satisfied Satisfied More than Satisfied Dissatisfied Very Dissatisfied Not Applicable

• The empathy and compassion of the team member that helped you on the telephone?

  Extremely Satisfied Satisfied More than Satisfied Dissatisfied Very Dissatisfied Not Applicable

• The thoroughness of the team member that helped you on the telephone?

  Extremely Satisfied Satisfied More than Satisfied Dissatisfied Very Dissatisfied Not Applicable

• If you left a message for a doctor or team member, the amount of time it took for you to receive a return call?

  Extremely Satisfied Satisfied More than Satisfied Dissatisfied Very Dissatisfied Not Applicable

• Appointment and doctor availability?

  Extremely Satisfied Satisfied More than Satisfied Dissatisfied Very Dissatisfied Not Applicable

• Lodging availability?

  Extremely Satisfied Satisfied More than Satisfied Dissatisfied Very Dissatisfied Not Applicable

• Grooming Appointment availability?

  Extremely Satisfied Satisfied More than Satisfied Dissatisfied Very Dissatisfied Not Applicable

• Comments (optional)

• Hospital, Resort, & Spa Facility and Team Member Appearance

• During your most recent visit to Rocky Gorge Animal Hospital, Resort, & Spa how satisfied were you with:

• The general appearance and cleanliness of the Hospital, Resort, & Spa exterior (i.e. the building, parking lot, grounds)?

  Extremely Satisfied Satisfied More than Satisfied Dissatisfied Very Dissatisfied Not Applicable

• The general appearance and cleanliness of the Hospital, Resort, & Spa interior (i.e. the reception area, the exam room, general aroma)?

  Extremely Satisfied Satisfied More than Satisfied Dissatisfied Very Dissatisfied Not Applicable

• The general appearance of our doctors and team members (i.e. did they have a professional appearance)?

  Extremely Satisfied Satisfied More than Satisfied Dissatisfied Very Dissatisfied Not Applicable

• Comments (optional)

• Customer service during your visit

• During your most recent visit to Rocky Gorge Animal Hospital, Resort, & Spa how satisfied were you with:

• The greeting you and your pet received upon entering our Hospital, Resort, & Spa?

  Extremely Satisfied Satisfied More than Satisfied Dissatisfied Very Dissatisfied Not Applicable

• The wait time you experienced in our Hospital reception area?

  Extremely Satisfied Satisfied More than Satisfied Dissatisfied Very Dissatisfied Not Applicable

• The wait time you experienced in our exam room?

  Extremely Satisfied Satisfied More than Satisfied Dissatisfied Very Dissatisfied Not Applicable

• The wait time you experienced in our Resort & Spa reception area?

  Extremely Satisfied Satisfied More than Satisfied Dissatisfied Very Dissatisfied Not Applicable

• The wait time you experienced for our invoicing, payment, and check out process?

  Extremely Satisfied Satisfied More than Satisfied Dissatisfied Very Dissatisfied Not Applicable

• The communication from our team members about the process and flow for your visit. For example, "Hello, Mrs.Jones, my name is Jen I am going to be your technician today. Will you and fluffy please follow me to consultation room 3?" Or, "If you are here to pick up a medication refill or diet, please sign in on the pharmacy clipboard and we will be with you as soon as we can."

  Extremely Satisfied Satisfied More than Satisfied Dissatisfied Very Dissatisfied Not Applicable

• The communication from our team members about anticipated wait times?

  Extremely Satisfied Satisfied More than Satisfied Dissatisfied Very Dissatisfied Not Applicable

• The clarity of our discharge procedures and instructions?

  Extremely Satisfied Satisfied More than Satisfied Dissatisfied Very Dissatisfied Not Applicable

• The accuracy of your bill?

  Extremely Satisfied Satisfied More than Satisfied Dissatisfied Very Dissatisfied Not Applicable

• Comments (optional)

• Patient Care

• During your most recent visit to Rocky Gorge Animal Hospital, Resort, & Spa how satisfied were you with:

• The thoroughness of the patient history taken for your pet?

  Extremely Satisfied Satisfied More than Satisfied Dissatisfied Very Dissatisfied Not Applicable

• The thoroughness of our doctor's physical examination of your pet?

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• The thoroughness and clarity of our doctor's explanation of your pet's physical examination to you?

  Extremely Satisfied Satisfied More than Satisfied Dissatisfied Very Dissatisfied Not Applicable

• The thoroughness and clarity of our doctor's explanation of your pet's physical and medical condition(s) to you?

  Extremely Satisfied Satisfied More than Satisfied Dissatisfied Very Dissatisfied Not Applicable

• The thoroughness and clarity of our doctor's recommended health plan for your pet's visit. For example, medical recommendations for diagnostic tests and further treatments?

  Extremely Satisfied Satisfied More than Satisfied Dissatisfied Very Dissatisfied Not Applicable

• The thoroughness and clarity of our doctor's and team's instructions for your pet's home care (i.e. cleaning ears, brushing teeth, administering medications)?

  Extremely Satisfied Satisfied More than Satisfied Dissatisfied Very Dissatisfied Not Applicable

• Comments (optional)

• Overall Value

• During your most recent visit to Rocky Gorge Animal Hospital, Resort, & Spa how satisfied were you with:

• The overall experience of visiting our Hospital, Resort, & Spa?

  Extremely Satisfied Satisfied More than Satisfied Dissatisfied Very Dissatisfied Not Applicable

• The quality of care you and your pet received?

  Extremely Satisfied Satisfied More than Satisfied Dissatisfied Very Dissatisfied Not Applicable

• The service and care you and your pet received at our Hospital, Resort, & Spa in relation to the amount of your bill?

  Extremely Satisfied Satisfied More than Satisfied Dissatisfied Very Dissatisfied Not Applicable

• I feel comfortable recommending Rocky Gorge Animal Hospital, Resort, & Spa to my friends and family

  Extremely Satisfied Satisfied More than Satisfied Dissatisfied Very Dissatisfied Not Applicable

• Comments (optional)

• Thank you for participating in our client satisfaction survey. To send us your responses, please click the "submit my feedback" button below.

• This survey is confidential, unless you choose to enter your name at the end.

• Submit Anonymous Submit With Contact Info

  Please specify if you would like to be contacted by Rocky Gorge Animal Hospital, Resort, & Spa.

• Full Name
• Pet's Name
• Primary Number
• Alternate Number
• Email
• Comments
• Questions
• Suggestions

• Do Not Contact Me Feel Free to Contact Me

  Please specify if you would like to be contacted by Rocky Gorge Animal Hospital, Resort, & Spa.